Scribbr.com Review

4.2/5
Scribbr.com
  • Updated: Sep 12, 2022
  • Based on 0 reviews
  • Author: Davy Jones

Short info

Minimal price per page $42
Deadline 24 hours
Discount N\A
Refund policy Yes

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Company Overview

Scribbr is very different from your average essay mill. It's a legitimate Amsterdam-based EdTech company that provides academic editing and proofreading services. So while they won't write your thesis for you, they can make your first draft near-perfect and ready for submission. 

Impressed by the slew of positive reviews and extremely helpful knowledge base, I decided to try it and see how good Scribbr really is. And I'm sorry to say, it's not all cut and dry. There are plenty of issues they don't want you to notice before you place the order. So read on to avoid unpleasant surprises.

Pros
Thousands of positive Scribbr.com reviews;
Solid editing by a native English-speaking academic;
Additional services, like citation generator and plagiarism checker;
Cons
Promising but unclear "happiness guarantee";
Slow and unresponsive customer support team;
Prices start at $42 per 1,000 words and go up from there;
No promo code available for first-time customers;

Prices and Discounts

Considering the site's bold promises, it's not surprising that Scribbr prices are in the upper range of academic writing services. On the bright side, the service doesn't use the standard 250 to 300-word pages and lets you set a custom word count. On the downside, the lowest price is $42 per 1,000 words with a weeklong deadline. That translates into around $10 per page, which is what I usually pay for writing from scratch, not editing. The cost increases as you switch to the Ph.D./MBA education level and set the deadline at 24 hours. In this case, your price will be around $61 per 1,000 words or $15 per page.

If you need to estimate the approximate cost of your assignment on Scribbr.com, you can use the online calculator.

I wish I could share a Scribbr.com discount code with you, but I didn't find one. For such a pricey service, Scribbr sure seems stingy with special deals and offers for new and regular customers.

Services Quality

Thanks to clever website design, the order process was quick and intuitive. I uploaded my essay, added essential details, set the deadline, and covered the cost, which amounted to around $65 for a 1,500-word essay on a 72-hour deadline. 

After three days, I received a Word file that looked exactly like the samples I'd seen on Scribbr. The editor went through my argumentative essay titled "Is leadership an innate or acquired personality trait?" and added many helpful suggestions for strengthening my arguments and streamlining the logical flow. They caught lots of mistakes and typos too. I had to spend another hour implementing the edits, but in the end, my paper looked much better. So the only problem I have with Scribbr is their unreasonable pricing. I could have gotten the whole paper done for the same price without wasting time writing and editing.

Online Reputation 

SiteJabber

There are several Scribbr websites across half a dozen domains listed on SiteJabber, but none of the pages holds any Scribbr reviews. Moreover, none of the pages is verified or claimed. It seems Scribbr doesn't consider SiteJabber a good fit for feedback aggregation.

Trustpilot

Unlike SiteJabber, Trustpilot is full of positive posts praising editing and proofreading services. The company's overall rating is 4.9 stars, based on over 2,000 reviews. 99% of all posts are 4 or 5 stars, so you know I went looking for negative reviews. Half of the complaints are limited to one Scribbr plagiarism checker review or another, and the other half is about missed deadlines or canceled orders. The company representatives are diligent about addressing negative feedback, and most reviewers were promised their money back. 

Trustpilot is full of positive Scribbr.com reviews.

Reddit

I was surprised by the Scribbr.com Reddit reviews. Some were blatant rival promotions, but I noticed a definite trend among others. Most Redditors believe that Sribbr editing quality and customer experience deteriorated throughout the Covid-19 pandemic. Unfortunately, I can't corroborate this, as I have never used the service before. Additionally, most Redditors love Scribbr's citation generator but aren't so fond of the plagiarism checker.

Other Review Websites

When looking for a detailed Scribbr review Reddit was my first option, but I didn't stop there. Sadly, there aren't all that many posts on independent blogs like this one. The two reviews I found on Discover Writing and Reviewing Writing were pretty well-balanced. They highlighted the same pros and cons I found in my research, so there's consensus about solid editing quality, overpriced rates, and poor customer support. 

Social Media Activity

Facebook

After a quick visit, I found that Scribbr gave up on Facebook long ago. The page was created in 2016 and abandoned in 2017. While there are over 12,000 followers, the profile hasn't been active for five years. Still, there are a couple of positive posts in the Reviews section.

Twitter

I couldn't find an official Scribbr Twitter account, but happy customers occasionally tag the service. I found a Scribbr review or two, and all of them seemed positive. 

Youtube

Scribbr had the makings of an excellent Youtube channel. While it was running for a little over a year, the channel posted a few dozen short videos and gained over 200K subscribers. Most videos were detailed tutorials for academic writing and editing tasks. Unfortunately, the company stopped posting new content a year ago. Still, you can find plenty of helpful tips on the channel.

Customer Support

For such a well-known service, Scribbr sure doesn't bother with prompt customer support. I tried launching live chat, but I got tired of waiting for a response most times. In the end, I usually resorted to email, as the chatbot suggested. That's not the kind of service I expected after paying over $60 for an edit. Besides, the email responses were filled with stock phrases and did not answer my questions. I hope Scribbr improves their support team's performance, or they will start losing clients.

The best way to contact the support team on Scribbr.com is by email.

Guarantees

Scribbr relies on a so-called "happiness guarantee" to entice new customers. They want you to believe you'll get your money back if you're not 100% happy with the services provided. But after I reread the terms a couple of times, I realized the phrasing was awfully vague. After you complain, they promise to get in touch and find a suitable solution, which can be anything from a new edit to a partial refund. 

Promising but unclear "happiness guarantee" on Scribbr.com.

Although the company representatives are quick to reassure unhappy clients on Trustpilot with a promise of a refund, I haven't found a single Scribbr.com review that confirms receiving it. So while I want to believe Scribbr is honest about their happiness guarantee, I'm not sure it's 100% genuine.

Conclusion

Scribbr mostly delivers on its promises. The editors know what they are doing, and the citation generator works wonders. On the other hand, every Scribbr.com review complaining about the plagiarism checker and the slow support team was right too. And the pricing is a bit overboard for mere editing. I won't use Scribbr for essays, though it's definitely on my go-to list for making my thesis look good. Unless you have unlimited funds, I suggest making Scribbr your secret weapon for high-stakes assignments. Otherwise, there are plenty of good writing services that can do much more for much less.

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Frequently Asked Questions

You ask, I answer
What is Scribbr? Scribbr is an EdTech company founded in 2012 in the Netherlands. The site provides various academic services, from editing and proofreading to citation generation and plagiarism checks.
Is Scribbr free? The only free Scribbr service worthy of your time is the citation generator. You'll have to pay for using the plagiarism checker and editing services.
Is Scribbr legit? Scribbr B.V. is an Amsterdam-based company registered with the Dutch Chamber of Commerce under number 67863019. The company has been around for a decade.
Is Scribbr.com reliable? That depends on your order, deadline, and luck. Urgent orders may sometimes be canceled if the editors do not feel they can complete the task on time.
Is Scribbr.com a scam? No. It's a well-established business with a solid online reputation and a high customer rating based on thousands of positive reviews.
Is Scribbr.com cheating? Not in any sense of the word. The company provides the services you pay for, and no one can accuse you of cheating if you only hire an editor to improve your work, not do it in your place.

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